Privacy Policy

Who we are

VisiblyWell builds and hosts marketing websites for registered dietitians. In this policy, “we” means VisiblyWell and “you” means a dietitian using the service. Questions go to jam@visiblywell.com.

Information you give us

• Practice details you enter to create a preview: your name, credentials, specialties, city and state, how clients pay, your sessions and prices, the year you started practicing, your booking link, and anything you choose to write about your approach, the people you like working with or your social profiles.
• Account details from Google when you sign in to claim a site: your name, email address and profile picture. We do not receive your Google password.
• A photo of you, if you upload one for your site. See “Your photo” below.
• Website content you edit and publish, and a custom domain if you connect one.

Previews are created at a public link, so please only enter practice details you are comfortable sharing publicly.

Demos we make for a dietitian

If a dietitian asks to see a demo of her website, we put one online for her to look at. We build it from her public website: her name, practice name, credentials, services, prices, and the phone number and email address her site shows. A notice at the top says it is a demo and not her website, its address is not published or linked anywhere, and search engines are asked not to list it. Anyone who has the address can open it. We delete it 30 days after it goes up, or within one business day if she asks, by emailing jam@visiblywell.com. We do not use demos in our own marketing or include them in our visitor figures. Copies that browsers, search engines or AI services have already made are outside our control, and backups expire on their normal schedule.

Information collected automatically

• Sign-in records. When you sign in, we store the IP address and browser type used, to keep your account secure. A sign-in lasts up to 30 days.
• Product events. We record simple steps such as “preview created” or “site published” so we can see where the service works and where it doesn’t.
• Server logs. Like most websites, our servers keep short-lived technical logs, which can include IP addresses, for security and troubleshooting.

No client health information

VisiblyWell is a marketing website for your practice. It does not run appointments, intake forms or client records, and it is not designed to store health information. Please do not enter information about your clients. Booking and intake stay with your own tools. VisiblyWell does not sign business associate agreements (BAAs) and should not be used for anything that requires one.

Your photo

If you upload a photo, we keep a copy that we make: it is resized, saved in a different format, and stripped of the location and camera details inside the file. We store it on our servers in the United States, and we do not look at it or use it for anything but your site. Once your site is published the photo is public, so anyone can open its address. Please upload only a photo of yourself, never a client.

• A photo you upload and never save to your site is normally deleted within two days.
• A photo you remove from your site stays in our storage while any earlier version of your site still shows it, because going back to an earlier version needs it.
• You can erase a photo yourself, any time, from Website, then Design, with “Erase from our storage”. We delete our copy and take it out of your draft, your live site and every earlier version, so no page shows a broken picture. It cannot be undone. A deleted copy can be recovered by us for up to 14 days, and is then gone.
• Browsers, search engines and AI services that already fetched the photo may keep their own copy, which we cannot remove. Browsers can keep it for up to a year.
• If you ask us to delete your account, we delete your photos too, as described under “How long we keep information”.

How we use information

• To draft, show, host and update your website.
• To draft website wording. Your practice details are sent to one AI provider at a time, OpenAI or Anthropic, whichever we have switched on, for this purpose only. Under the business terms of both, content sent through their API is not used to train their models. They may keep it for up to 30 days to detect misuse.
• To tell search engines when your published pages change, so they are found sooner.
• To run your account, answer your questions and keep the service secure.
• To understand how the service is used, in aggregate, so we can improve it.

We do not sell your information, and we do not use it for advertising. Information from your Google account (your name, email address and profile picture) is used only to sign you in and identify your account. We store it on our servers in the United States, we do not share it with anyone except the providers that host our servers and database, and we do not send it to our AI provider. You can remove VisiblyWell’s access at any time in your Google Account settings, and ask us to delete this information as described below.

Visitors to your website

Sites built with VisiblyWell do not ask visitors for health details. If your site offers an email sign-up, we store the email addresses of people who subscribe on your behalf, so you can contact them.

Analytics and cookies

On visiblywell.com we use Vercel Web Analytics to count page views. It does not use cookies and does not identify individual visitors. When you sign in, we use a cookie to keep you signed in, plus short-lived cookies that protect the sign-in step itself. We do not use advertising cookies.

Service providers

We rely on trusted providers to run VisiblyWell. They process information only to provide their services to us:

• Microsoft Azure: our servers, database and photo storage, located in the United States.
• Vercel: hosting for visiblywell.com.
• Cloudflare: domain name services.
• Google: sign-in.
• OpenAI or Anthropic, one at a time: AI drafting of website wording.
• IndexNow: notifying search engines such as Bing when your published pages change.
• Stripe: payments, if you buy a paid plan. We never see or store your full card number.

Where information is stored

Our servers and database are in the United States. If you use VisiblyWell from another country, your information will be transferred to and processed in the United States.

How long we keep information

We keep your account and site information while your account is open. If you ask us to delete your account, or a preview you created, we will delete it within 30 days of confirming the request came from you, except for records we must keep by law, such as payment records. Backup copies expire on their normal schedule after that. We cannot remove copies of published pages that search engines or AI services have already made.

Security

We use encrypted connections (HTTPS), restrict access to our servers and database, and keep our systems updated. No online service can be perfectly secure, so we cannot guarantee absolute security.

Your choices and rights

You can edit or unpublish your site at any time. You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account and sites, by emailing jam@visiblywell.com. Depending on where you live, you may have further rights under local law, and we will honor them.

Children

VisiblyWell is for working professionals and is not meant for anyone under 18. We do not knowingly collect information from children.

Changes

We will update this page if our practices change, and change the date at the top. If a change is significant, we will email the address on your account before it takes effect.